Service Coordinator

The Service Writer & Purchasing works directly with the Service, Sales, and Office Manager. The Service Writer regularly communicates with customers, service technicians, suppliers, and vendors, and is a constant daily task, daily. Reporting to upper management and ownership is expected weekly, if not daily, when needed. Works closely with technicians,

Skills/Qualifications

  • Strong customer service/sales skills
  • Strong understanding of Inventory Systems
  • Provide a positive and motivating environment
  • Excellent verbal and written skills
  • Detail-orientated and highly organized with the ability to multi-task
  • Good computer skills
  • The desire to grow and change with the company
  • Valid Driver’s License
  • High School Diploma
  • Ability and willingness to work a nonstandard schedule

Responsibilities

  • Deposit and final payments and/or final signature.
  • Customer follow-ups
  • Permits
  • Schedule jobs
  • Prequalify leads service vs sales
  • Register Equipment
  • Respond to emails and messages left from customers, vendors, suppliers, and other coworkers promptly within 24 business hours.
  • Communicates regularly with the HVAC Service Manager, to ensure jobs are completed during the scheduled time. Also, schedule any follow-up work as necessary.
  • Work directly with the Sales Manager & HVAC Service Manager to schedule sold jobs within 24 hours of receiving a deposit and fully understand the scope of work.
  • Attending informational meetings and training for products sold by the company.
  • Implementation of Inventory System
  • Follow the step-by-step process
  • Follow-up Forms
  • Bill Warranty
  • Schedule Warranty Returns
  • Bill Installs

Compensation

$23.00-$26.00 per hour

Job Category: Office
Job Type: Full Time
Job Location: East Windsor

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